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Refund and Review Policy
At Agroniv, we want every farmer and customer to shop with confidence. This policy explains how refunds, returns, replacements, and customer reviews are handled on our agriculture marketplace.
Policy Overview
This Refund and Review Policy applies to products purchased through Agroniv. Our goal is to provide genuine agriculture products, transparent order support, and a fair process for eligible refund, return, replacement, and review-related requests.
When Refunds May Be Eligible
We facilitate refunds under these specific valid circumstances to ensure a secure buying experience.
Damaged Product Received
If your order arrives physically damaged or leaked during delivery.
Wrong Product Delivered
If the product delivered does not match the product ordered.
Missing Item
If an item from your confirmed order is missing from the package.
Expired Product
If the product received is expired at the time of delivery.
Failed Payment
If payment is deducted but the order is not successfully confirmed.
Approved Return Case
If Agroniv support approves your return or replacement request after review.
Cases Where Refunds May Not Be Available
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Opened or Used Products: Product has been opened, used, mixed, sprayed, applied, or consumed.
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Missing Packaging or Proof: Product packaging, seal, batch label, or invoice is missing.
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Post-Delivery Damage: Damage caused after delivery due to storage, handling, weather, or misuse.
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Accidental Purchases: Product was purchased by mistake and is not eligible for return.
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Expired Refund Window: Request is raised after the allowed return/refund window.
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Field Performance Discrepancies: Product performance issues caused by incorrect dosage, crop condition, climate, soil condition, water quality, or wrong application method.
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Non-Returnable Items: Any product marked as non-returnable on the product page.
How to Request Refund or Replacement
Follow our simple, transparent procedure to report issues and initiate your request.
Contact Support
Contact Agroniv support within the eligible time period.
Share Order Details
Provide order number, registered mobile number, product photos, invoice, and issue details.
Verification
Agroniv support will review the request and may ask for additional details.
Approval Decision
If eligible, Agroniv may offer refund, replacement, or store credit.
Refund Processing
Approved refunds are processed through the original payment method or another approved mode.
Refund Timeline
After approval, refunds may take a few working days to reflect depending on the payment method, bank, or payment gateway.
Request Review
1–3 working days
Approval Update
After verification
Refund Processing
5–10 working days after approval
Important Note
Agroniv may reject a refund or replacement request if the information provided is incomplete, incorrect, misleading, or does not meet the policy conditions.
Important Agriculture Product Disclaimer
Agriculture product performance may vary based on crop stage, soil condition, climate, irrigation, dosage, application method, pest pressure, and many field-level factors. Agroniv provides product information and support, but final results may differ from farm to farm.
Follow Label Directions
Always read instructions thoroughly before usage.
Use Correct Dosage
Apply the exact recommended amount.
Store Properly
Store in a cool, dry, and safe location.
Ask Expert Support
Connect with agronomists when in doubt.
Customer Review Policy
Agroniv allows customers to share genuine product reviews and shopping experiences. Reviews help other farmers make better purchase decisions.
Verified Reviews
Reviews from real customers and verified purchases may be highlighted.
Honest Feedback
Customers can share product quality, delivery, packaging, and support experience.
Review Moderation
Agroniv may moderate reviews to remove spam, abusive content, fake claims, or unrelated content.
No False Claims
Reviews should not include misleading, promotional, illegal, or harmful statements.
Reviews May Be Removed If They Include
- Abusive, hateful, offensive, or inappropriate language.
- Fake, paid, copied, or misleading reviews.
- Personal information such as phone numbers, addresses, or payment details.
- Claims unrelated to the purchased product or Agroniv service.
- Competitor promotion, spam, or external links.
- Unsafe usage advice or false agricultural claims.
Support Documents
To help us resolve your request faster, please keep order proof and product condition photos ready when contacting support.
Order ID
Product Photos
Invoice Copy
Unboxing Proof
Need Help with a Refund or Review?
Our support team can help you with refund requests, replacement support, delivery issues, and review-related questions.
Working Hours
Monday – Saturday : 09:00 AM – 06:00 PM